NIA provides network service support for our participating network providers. This includes toll free telephone support, email customer support, and 24 hour password protected website access where providers can inquire real time on claims and payment status. In addition, NIA communicates with and educates our network providers through quarterly newsletters, periodic check inserts, and continuing education seminars.
We believe that the satisfaction of the network provider is an important aspect in providing quality care to our clients’ members. To monitor provider satisfaction and identify ongoing issues and concerns providers may have, NIA performs annual provider surveys. This information is gathered through the mail and compiled at our offices. NIA uses this feedback to monitor and improve interaction with the provider network as well as to establish action plans to address any ongoing concerns or issues that the network has conveyed. The results of these surveys are shared and discussed with our clients annually.